HyPass
HyPass is a personalised luxury service designed for the guests of the Park Hyatt Milano.
Luxury for many can be having the right information or the right service at the right
time. The HyPass system does just that keeping it extremely personalized to every guest. It gathers the guests’ requests and preferences through various innovative sources and creates a very comprehensive profile that is constantly updated by the hotel staff, partner stores and restaurants and the interactive screens.
This information is then accessed by the Smart software and Personal Assistants to deliver personalized and extremely relevant information to the guest through the HyPass device.
This information is then accessed by the Smart software and Personal Assistants to deliver personalized and extremely relevant information to the guest through the HyPass device.
The Goal
The goal of the project was to create a personalised luxury service for the guests of The Park Hyatt Milan. We wanted to extend the concierge services for the guests not only within the hotel but also outside the hotel. Thus making the stay at Milan and Park Hyatt a pleasurable, memorable and a very personal experience.
My Role
My key activities as an Interaction designer in the project involved:
- Ideation and concept
- Problem setting
- Understanding the needs of the guests of the hotel
- Performing surveys
- User journeys
- User flows
- Wire-framing the UI
- Physical device interaction
- System flows
- Digital presentation
Components of HyPass
The luxury service consists of two main components that work closely together. The HyPass device that replaces your room key and the HyPass app.
The HyPass device
How the HyPass device could be used
A brief scenario showing the use of the HyPass device by the guest and how the personalised service adds value.
Click on the images below to view in detail.
Click on the images below to view in detail.
The HyPass app
Using the HyPass app
A brief scenario showing how the guest can quickly request for a personal assistant from right within the app.
Click on the images below to view in detail.
Click on the images below to view in detail.
UI system flow
Wireframes for the app
Some wireframes of the UI I made using Keynote.
Initial sketches and workflow
Some of the sketches exploring the user journeys, sitemaps, system diagrams of all the possible functionalities of HyPass.
Click on the images below to view in detail.
Click on the images below to view in detail.
Thank you for your patience!
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